Privacy policy
How we handle personal information when you use this site or contact the studio.
Who we are
Utility Willow operates from 51 Taltarni Road, Coonooer Bridge, Victoria, 3478, Australia. Contact: studio@utilitywillow.click, +61 (03) 5354 3713.
Information we collect
When you submit the contact form or book a session we may collect your name, email address, phone number (if provided), message content, and preferred training format. Server logs may include IP address and basic browser data for security.
How we use information
- To respond to enquiries and arrange sessions
- To send confirmation and schedule updates
- To improve our workshop materials where feedback is shared
- To meet legal and accounting obligations
Storage and sharing
We store enquiry details on secure systems accessible only to studio staff. We do not sell personal information. We may share details with service providers who help us operate email or scheduling, under confidentiality obligations, or when required by law.
Retention
Contact records are kept for as long as needed to manage your relationship with us and to meet record-keeping duties, then deleted or anonymised.
Your rights
You may request access to or correction of your personal information by emailing studio@utilitywillow.click. You may lodge a complaint with the Office of the Australian Information Commissioner if you are not satisfied with our response.
Cookies
See our cookie policy for details on preference storage.